Shipping Policy

Global Delivery for Modern Furniture, Lighting & Home Design

At Rivius, every piece we create reflects craftsmanship, precision, and contemporary design. Our global shipping service ensures each item arrives safely and on time, ready to elevate your living space.

Shipping Destinations & Eligible Products

Rivius ships worldwide from our Vietnam logistics hub.

We currently ship the following product groups internationally:

Furniture: tables, chairs, stools, benches

Lighting: table lamps, pendant lamps, wall lamps, floor lamps

Bathroom Collection: smart toilets, faucets, basins, shower sets

Decor: vases, sculptures, and small accessories

If your country is not supported at checkout, please contact our support team for custom shipping arrangements.

Order Processing Time

To ensure quality and secure packaging, all orders follow this timeline:

Standard processing: 1–3 business days

Made-to-order or oversized furniture: processing time will be confirmed individually

Orders placed during holidays or peak campaigns may require additional time

A tracking email will be provided once your order is shipped

Each parcel is packaged to protect fragile surfaces, sculptural forms, and premium finishes.

Estimated International Delivery Time

Origin: Vietnam 🇻🇳

Delivery timelines exclude production time for made-to-order furniture or specialty lighting.

Delivery Issues & Reshipment

If a delivery fails due to incorrect address information or recipient unavailability:

Our team will contact you to arrange reshipment

A second-attempt shipping fee may apply

Unclaimed packages returned to Rivius after 7 working days will require reshipping fees to resend

Please ensure your shipping details are accurate prior to checkout.

Damaged, Missing, or Incorrect Items

Although every item is thoroughly inspected and securely packaged, should you receive:

A damaged item

Missing components

An incorrect product

Please contact us within 48 hours with photos and a short description.

Depending on the situation, Rivius may offer:

A replacement

A partial refund

Store credit

All claims are handled promptly and professionally.

Customs, Duties & Import Taxes

Import duties, VAT, and customs charges vary by country and are not included in Rivius product or shipping prices.

Customers are responsible for paying any applicable import fees upon delivery.

Please check your local customs regulations before placing an order.

Order Tracking

Once your order has shipped:

You will receive a tracking number via email

Tracking may take 24–48 hours to update

Our support team can assist with real-time tracking inquiries

All parcels are monitored to ensure safe and timely arrival.