PRODUCT WARRANTY POLICY
Rivius is committed to delivering a seamless shopping experience and professional after-sales service. This warranty policy applies to all genuine products officially distributed by Rivius (excluding Samsung and Devialet products, which follow the manufacturers’ own warranty policies).
Product Categories & Warranty Periods
|
Product Category |
Warranty Period |
Coverage |
|
Home Furniture (recliners, sofas, tables, cabinets…) |
12 months |
Frame, surface finishing, technical joints |
|
Decorative Lighting (table lamps, ceiling lights, floor lamps…) |
6 months |
Electrical components, switches, light source under proper usage |
|
Small Appliances (air purifiers, kettles, dryers…) |
12 months |
Motor, circuit boards, technical sensors |
✨ Special Offer: One-to-one replacement within 30 days from the invoice date.
Warranty Conditions
|
Category |
Warranty Coverage |
|
Home Furniture (sofas, chairs, tables, cabinets…) |
- Warping, cracks, or frame breakage under normal use - Peeling surface finishing not caused by impact/friction - Loose screws, misaligned joints due to manufacturing defects |
|
Decorative Lighting (ceiling, table, floor lamps…) |
- Bulbs not working, switch failure, or burnt-out under stable voltage - Broken wires or open circuits due to manufacturer fault - Defective lamp shade or frame material not caused by external impact |
❌ Warranty does not apply in the following cases:
Misuse, overloading, or operation outside the intended function.
Damage caused by unstable power supply, mold, fire, or explosion.
Breakage due to relocation, accidental drop, impact, or outdoor use against recommendations.
Warranty Service Methods
|
Product Category |
Repair at Central Warehouse (Quang Nam) |
On-Site Repair at Customer’s Location |
1-to-1 Replacement within 30 Days |
|
Home Furniture |
✔ For major hardware repairs requiring dismantling |
✔ For bulky items (sofas, beds, large tables) in Da Nang – Quang Nam area |
✔ If defect is visible and product remains in original packaging |
|
Decorative Lighting |
✔ For electrical faults, small component replacement |
✖ (Accepted only at warehouse) |
✔ If packaging and accessories remain intact |
|
Small Appliances |
✔ Priority inspection/repair at warehouse for electrical systems |
✖ |
✔ If warranty seal is intact and all original accessories are included |
Transportation Costs:
Free one-time transport from customer’s address to warehouse during the warranty period.
Return shipping after repair/replacement (to customer’s address) will be covered by the customer or collected at the showroom.
How to Request Warranty Service
Customers may submit warranty requests via:
Hotline: : +1 (719) 247 - 1621 - 84 (921) 51 11 88
Online Form:
Email : support@rivius.com
Required Information:
Order number or phone number used for purchase
Photos/videos showing the defect
Address and preferred inspection time
Special Notes
Samsung products: Warranty covered under Samsung’s official policy. Please retain your purchase invoice from Rivius.
Devialet products: Warranty handled directly by the official distributor.
Contact Information
RIVIUS
🏢 (US): 1942 Broadway Ste 314C Boulder CO 80302 US
🏢 (VN): BT6-7 Regal Victoria, Dien Ngoc, Dien Ban, Quang Nam VIET NAM 560000
☎️: +1 (719) 247 - 1621
☎️: +84 (921) 51 11 88
📧: support@rivius.com
🔗: https://rivius.com